Terms and Conditions

General Acceptance

The acceptance of an order and the contract of sale will only ever be finalised upon notification of dispatch, which will be confirmed in the format of an e-mail. The contract of sale will only then be deemed as legally binding.

The acceptance will be deemed, for all purposes, to have been effectively communicated to you at the precise time Ben Hogan Golf Equipment forwards a dispatch e-mail. Ben Hogan Golf Equipment is not liable for customers failing to receive this e-mail; therefore it is your responsibility to ensure that your e-mail address is correctly logged upon checkout.

Ben Hogan Golf Equipment is entitled to take payment of an order, prior to the acceptance and the finalisation of a contract. The removal or the earmarking of funds does not indicate Our acceptance to commence contractual relations.

Occasionally technical errors do occur, and Ben Hogan Golf Equipment reserves the right to cancel any transaction in which a Product has been sold at an incorrect value.

Acceptance of a Customised or Personalised Order

Any order that contains personalised, customised, custom fit or any other type of Product where an adjustment has been made, must be placed online. As all orders are placed online it is your responsibility to ensure that your design/modification is correct prior to creation, and Ben Hogan Golf Equipment cannot be responsible for any error that you may have made. Only text and graphics maybe used to customise Product(s), not symbols.

Ben Hogan Golf Equipment reserves the right to alter, adjust, modify, resize, crop or re-colour any image or text submitted to personalise an item. The modification will only ever be to improve the quality of the Product.

What warranty is there on Product(s)?

Unless otherwise stated on the Product Description page, all Our new Product(s) come with a 12 month warranty and Ex-Demo with a 6 month warranty.

What does the warranty cover?

Our warranties provide full cover against mechanical breakdown through normal use. This means that if your item develops a fault during the warranty period, We'll arrange for it to be repaired free of charge, including all parts and labour. Your warranty is NOT transferable with ownership, so if you give or sell the item to someone during the warranty period, it will not be covered.

What's not included?

There are some specific exclusions from Our warranties, as follows:

• Repair costs caused by external factors such as computer viruses, faulty software, fire, theft, and weather (including lightning damage
• Accidental damage, for example if your item has been dropped. You may find that this type of damage is covered by your household contents insurance policy
• Image ghosting or screen burn on items with display screens
• Pixel spots. These are tiny dark or bright spots that may become visible on a Product display screen
• Consumables such as batteries, inner tubes, bulbs, fuses, friction parts etc
• If the Product has been used commercially or for business purposes (with the exception of market stall gazebos and A-Frame sign stands)
• Data loss
• Cosmetic damage such as cabinet trim, scratches, dents, corrosion or colour where the function of the Product is unaffected
• Any loss suffered as a result of not being able to use the Product, or any loss over and above the purchase price of the original item
• Servicing, inspecting or cleaning of the Product; and failure to follow the manufacturer's instructions and/or installation guidelines
• Deliberate damage or neglect of the Product
• Please note that Our warranties provide services for Product(s) bought and used in the location, to where they were originally shipped by us.

How do I make a warranty claim?

First of all, We are sorry you are having to read this section! We'll do everything We can to get your Product back in action as soon as possible.

Please send Us an email (help@benhogangolf.co.uk ), and be sure to include your name, order number, and a description of the fault.

In most cases, We will also require a photograph of the fault, which depending on the Product, may avoid having to do a physical collection and inspection. Please include that on your original email to expedite the process.

We'll then assess the fault and advise of the best course of action and options available to remedy the fault under the terms of the warranty.

Packaging

Please note that the cost of Product(s) supplied includes the original Product packaging. Please ensure you keep all original external and internal Product packaging for warranty purposes.

Items requiring return under warranty will need to be disassembled as originally supplied and adequately packaged and protected for onward transit in the original or suitable replacement packaging. If not suitably packaged the couriers may refuse the collection. We are also unable to accept any liability for loss or damage to the item being returned due to inadequate packaging.

Should you not have kept the original packaging and are not able to source your own suitable packaging, We are able to supply at a small additional cost.

Collections

Where a Product is required to be collected for inspection/repair/replacement under warranty We will make the necessary arrangements with you by email. Collections can be arranged at an address of your choice on week days only (Mon-Fri) on an all-day service at an unspecified time between 9am and 6pm. Collections arrangement requests will usually require at least 2 working days’ notice in advance of the date collection is required.

Ben Hogan Golf Equipment reserves the right to cancel any order, for any reason, at Our own discretion without notice.

You may cancel an order up to 14 days after receiving the Product(s), so long as you still possess proof of purchase. If an order is cancelled prior to dispatch, no administration fees are usually incurred, however you should contact Our help department as a matter of urgency. Unfortunately, We are unable to guarantee cancellation until you have received a specific confirmation e-mail of such from Our customer service department. Any automated email received to acknowledge receipt of your request is not a confirmation of cancellation.

Please e-mail: help@benhogangolf.co.uk

If an order is dispatched prior to cancellation being specifically confirmed by Us, you are liable for any return postage. Product(s) that are being returned through a third-party courier, of your choice, must be fully insured and possess a tracking repor, as We cannot be liable for damaged or lost parcels. We can arrange a return service; however, this does incur a weight and size dependant charge* per parcel and the Product(s) must be fully protected for transit. If you have disposed of the original packaging you are expected to find alternative and equivalent wrapping, of which Ben Hogan Golf Equipment is not responsible to provide, but can do so at a small cost.

• Currently between £5 to £50 dependant on size and weight

If the returning item(s) are insufficiently protected, We and the couriers have the right to refuse any returned item. Any parcel(s) that are refused by Ben Hogan Golf Equipment will be returned to your order delivery address, and you will be liable to pay for the return carriage.

The address for returns is:
Returns Department
Ben Hogan Golf Equipment
Unit 3 Target Park,
Shawbank Road,
Redditch,
Worcs,
B98 8YN

Only on receipt of the Product(s) back to Our warehouse will a refund be arranged. Please allow a 10 working day period for the processing of your return and a further 5 working days for any refund to process through to your original payment account. 

IMPORTANT: If you contact Us after the specified fourteen days from receipt of your Product(s), Ben Hogan Golf Equipment has the right assume that the order has progressed to completion. You will not then have an automatic right to a refund.

Ben Hogan Golf Equipment seeks to comply with all current legislation in relation to your Rights as a consumer including the Consumer Rights Act 2015 and the Consumer Contracts Regulations. 

Product(s) purchased at Ben Hogan Golf Equipment may be returned to Our warehouse within 14 days from the date of delivery, provided that it is returned brand new, unused and in sufficient/original packaging, in order to claim a full refund, replacement or exchange. 

If the returning item(s) are insufficiently protected, We have the right to refuse the returned item. Any parcel(s) that are refused by Ben Hogan Golf Equipment will be returned to order delivery address, and you will be liable to pay for the return carriage.

Who Is Responsible For Return Costs

You will be responsible for return postage, except in the instances of fault or order inconsistency, in which case We will arrange Our own courier(s) to facilitate the exchange the faulty or incorrect item.

Return Of Faulty Product(s)

If the Product(s) are faulty, damaged or different from those ordered, please contact Our returns department within fourteen days of delivery. The returns department can be contacted via e-mail. 

On receipt of your e-mail Our returns department may ask for a photograph, in order to provide a swift and acceptable outcome, this very often being an immediate exchange. 

Our exchange and collection service can only occur between the days of Monday and Friday, between the hours of 9am and 6pm, of which a time slot cannot be specified.

Please e-mail: help@benhogangolf.co.uk

In instances of faulty or damaged Product(s), We reserve the right to return the purchased Product(s) to the manufacturer, and We retain the right to await their response on how best to proceed with your complaint. The reason why We correspond with the manufacturer directly is to ensure that there are no repetitive faults or problems that either party should be aware off. We remain safety conscious throughout the returns procedure, to ensure reliability not only in Our Product(s), but also your trust in Our service.

Changed Your Mind Or Ordered By Mistake?

If you have changed your mind about keeping your purchase or the Product(s) have been ordered in error We would be happy to refund the Product(s) in full. Equally We can arrange a free exchange delivery*, on the return of your original order. To arrange a refund or an exchange the Product(s) must be returned within 14 days of original delivery date.

*Standard delivery service only, any outstanding balances on Product(s) will have to be paid

Prior to returning the Product(s) please contact Our help department, to inform them of the reasons for return. The help department can be contacted via e-mail.

Please e-mail: help@benhogangolf.co.uk.

Please complete our Returns Form, available by clicking here, and send back with your Product(s) via a recorded and insured delivery, to: 

Returns Department
Ben Hogan Golf Equipment
Unit 3 Target Park,
Shawbank Road,
Redditch,
Worcs,
B98 8YN.

We can arrange a return service; however, this does incur a weight and size dependant charge* per parcel and the Product(s) must be fully protected for transit. If you have disposed of the original packaging you will need to find alternative and equivalent protective packaging, of which Ben Hogan Golf Equipment is not responsible to provide but can do so for a small cost.

•Currently between £5 to £50 dependant on size and weight

As a company, Ben Hogan Golf Equipment will endeavour to sort out any problem within five working days of acknowledgement of receipt of the complaint.

Personalised, Customised, Custom Fit Product(s)

Personalised, customised, custom fit, or any other type of Product where an adjustment has been made from the 'norm', at your request, is non-returnable. If personalised Product(s) are returned to Us they will be returned to you the sender. Any parcel(s) that have to be returned by Ben Hogan Golf Equipment will be returned to your order delivery address, and you will be expected to pay for the return carriage. Unless there is a discrepancy in which you are expected to contact Our returns department via e-mail.

Please e-mail: help@benhogangolf.co.uk

Shop Purchases & Returns

Where Product(s) have been purchased in our physical shop we can only accept returns and process refunds when the items are returned to our shop location. For card payments we will require the original payment card holder to be present. Where an item was paid for in cash we can only refund back in cash. 

For physical store returns of items over £50 that are eligible to be refunded, please contact us in advance as we only hold small amounts of cash on the premises at any one-time.

IMPORTANT: You are required to retain proof of purchase and be able to produce this upon request.

Our aim is to deal with any problems or concerns within five working days, however during peak times or for more complex issues, a response maybe delayed or require a longer review period.

In order to prevent any disappointment, We recommend that any complaints are sent via e-mail, however We will happily respond to any letter in due course. In response to any complaint We will explain what actions We intend to take to resolve the complaint and request any further information if necessary.

Ben Hogan Golf Equipment monitors all complaints and logs any suggestions you may have. We use the information to identify what is causing persistent problems, in order to provide a positive outcome; or enforce a recommendation that would make other customer’s shopping experiences more pleasurable.

If you have a complaint or any recommendations, please contact Our Customer Services Department.

E-mail: help@benhogangolf.co.uk
Phone: 01527 941150 (10am-4pm)

Postal Address:

Customer Services Department
Ben Hogan Golf Equipment
Unit 3 Target Park,
Shawbank Road,
Redditch,
Worcs,
B98 8YN.

Online Dispute Resolution

If you are not satisfied with the response to your complaint you may use the ODR platform to seek  or to request further assistance here

VAT

All prices are inclusive of Value Added Tax at the applicable rate.

VAT receipts are available upon request from the following e-mail address.

Please e-mail: help@benhogangolf.co.uk

VAT Refunds

In order to claim the VAT back off an order, you are required to request this after check out. Unfortunately, you are required to pay the total, inclusive of VAT. The refund will only be processed once the order has been shipped, and after We have received proof of VAT registration.

To request a refund please e-mail Us with the original order reference number and include “VAT Refund  - (Your VAT Number) ” in the subject field. On receipt of your e-mail a refund will be arranged, or you will be contacted should We require further information to process your request.

Please e-mail: help@benhogangolf.co.uk

Or fax: 01527 596129

Trade Accounts

Ben Hogan Golf Equipment cannot offer any further reductions to their Product(s) other than those advertised on their public Websites.

If you wish to purchase for trade or in bulk, please visit Our trade Website.

Website: www.sportssource.co.uk

Please note that quotations are not available until you have been approved for a trade account.

Invoices

All invoices are sent electronically via e-mail, and not in paper format with your delivery. Unfortunately, We cannot be liable for customers failing to receive this e-mail; therefore it is your responsibility to ensure that your e-mail address is correctly logged upon checkout.

Unfortunately, Ben Hogan Golf Equipment cannot reproduce an identical confirmation e-mail; however, We can confirm the order in an invoice format. Invoices are available upon request from the following address.

Please e-mail: help@benhogangolf.co.uk

Ben Hogan Golf Equipment Vouchers

Orders that have been accepted for gift vouchers cannot be refunded under any circumstance. Gift vouchers are valid for 12 months from purchase. Gift vouchers cannot be purchased with any other promotions or discount codes nor do they earn reward points.

Product Reviews

We publish a selection of reviews on Our Product(s). These Product reviews are there to help customers make good buying decisions. However, We do not publish all reviews, and reserve the right not to publish any given review without reason.

Common reasons for not publishing a review include:

• •Inappropriate language such as swear words
• •Rating the Product based on shipping or customer service issues. We want to encourage reviews on the Product(s) themselves, and whilst We agree it’s an important part of a buying decision, since different Product(s) will ship on different couriers, it isn’t a consistent criteria. Equally if you’ve had a bad customer service experience, this is specific to your particular order, rather than the Product itself.
• •Bad spelling/grammar – if We can’t easily understand the gist of what you are saying, We may not publish the review
• •Mentions of competitors
• •Mentions of a different Product to the one you are reviewing – in most cases this confuses the review when taken out of context, although a like-for-like comparison is acceptable
• •Specific price information – Our prices are constantly changing, of course mention whether it is good value or not, but not a specific price
• •Product not received or Product ordered incorrectly – if you’ve not received the Product you meant to buy, the review you leave can’t be a fair assessment of it
• •Reviews that don’t add anything – the reviews are here to help customers make good buying decisions. If a review of a green shirt is “this shirt is green”, that doesn’t add help, whereas “a very bright green” adds more information

Modification of Terms and Conditions 

Ben Hogan Golf Equipment reserves the right to modify Our Terms and Conditions. The modifications will be effective on the date that We post the modified Terms and Conditions on Our Ben Hogan Golf Equipment Websites. The Conditions are intended to be applied retrospectively. Ben Hogan Golf Equipment reserves the right not to provide notice.

Disclaimers

Ben Hogan Golf Equipment, or any other associated party, cannot be held responsible or liable for any kind of loss or damage that may result to you, or any other third party, through the use of any Ben Hogan Golf Equipment Product or Website.

The policy excludes the repair of Product(s), which are faulty as a result of a manufacturer’s defect; however the Product must remain within the warranty period.

Ben Hogan Golf Equipment does not intend to exclude or limit any type of liability that is protected by the Unfair Contract Terms Act 1977 and where subsequently replaced by The Consumer Rights Act 2015.

Ben Hogan Golf Equipment is a producer of Electrical and Electronic Equipment (EEE) and is therefore obligated under the Waste Electrical and Electronic Equipment (WEEE) Regulations. We are fully compliant with all responsibilities as a registered member of a United Kingdom government approved WEEE Compliance Scheme, Comply Direct. Our WEEE producer registration number is WEE/DC0065TW.

The United Kingdom WEEE Regulations Were first introduced in 2007 with the aim of reducing the amount of EEE ending up in landfill. As per the requirements of the Regulations, We finance the recovery and recycling of WEEE when it reaches the end of its life and ensure Our EEE Product(s) are marked accordingly with a crossed out wheeled bin symbol and a date mark. We also provide information on reuse and environmentally sound treatment of the Product(s).

More information about the WEEE Regulations can be found at www.gov.uk/electrical-and-electronic-equipment-eee-producer-responsibility

Recycling your old electricals is easy!

Recycle your electrical and electronic devices free at your local recycling centre. To find your nearest centre, visit the Recycle More website and type in your postcode.

Why recycle?

Unwanted electrical equipment is the UK’s fastest growing type of waste.

Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.

We’re proud to support your local authority in providing local recycling facilities for electrical equipment.

To remind you that old electrical equipment can be recycled, it is now marked with the crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with this symbol) in your bin.

What is WEEE?

The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items.

How are we helping?

In the UK, distributors including retailers must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. As a responsible retailer, we have met the requirements placed on us by financially supporting the national network of WEEE recycling centres established by local authorities. This is achieved through membership of the national Distributor Take-back scheme (DTS).

To find more information on WEEE recycling and to locate your nearest recycling centre please visit the Recycle More website.

help@benhogangolf.co.uk